Privacy Policy

1. Introduction

Welcome to WABox ("Company", "we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp CRM SaaS platform.

2. Data Processing for WhatsApp Business API

Our service acts as a technical interface connecting your business to the Meta WhatsApp Business API. We process messages, contacts, and media strictly on your behalf. We do not use your customer data for our own marketing purposes, nor do we sell it to third parties.

3. Information We Collect

• Account Information: Name, email address, password, and billing details.
• WhatsApp Data: We temporarily process and store messages, templates, and customer phone numbers to provide the CRM service.
• Usage Data: Information about how you interact with our dashboard (e.g., login times, features used).

4. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our CRM platform.
• Process your transactions and manage your subscription via our payment gateways (Lemon Squeezy, PayHero).
• Comply with Meta's developer policies and terms of service.
• Provide customer support and respond to inquiries.

5. Data Retention & Deletion

You may request the deletion of your account and associated WhatsApp data at any time by contacting our support team. Upon termination of your subscription, we will delete your customer data from our active databases in accordance with our retention schedule.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us via our Support channels.