Terms of Service

1. Acceptance of Terms

By accessing or using the WABox platform, you agree to be bound by these Terms of Service. If you do not agree with these terms, you may not use our services.

2. Description of Service (BYO-App Model)

WABox provides a Software-as-a-Service (SaaS) CRM interface for the Meta WhatsApp Business API. Our platform operates on a "Bring Your Own App" (BYO-App) model. You are responsible for creating your own Meta Developer App, securing your own WhatsApp Business API credentials, and linking a payment method directly with Meta. We do not mark up or bill you for WhatsApp conversation fees. Our subscription fees solely cover access to our software dashboard.

3. User Responsibilities & Compliance

When using our service, you agree to:

• Comply with the WhatsApp Business Messaging Policy and Meta Commerce Policies.
• Not use the platform to send spam, unsolicited promotional messages, or illegal content.
• Secure your account credentials and Meta App Secrets.

Failure to comply with Meta's policies may result in your WhatsApp Business account being banned by Meta. We are not responsible for bans or suspensions issued by Meta.

4. Billing and Subscriptions

We offer paid subscriptions (Starter, Pro, Agency) that dictate the limits of your usage (e.g., number of agent seats, contacts, automations). Payments are processed securely via third-party gateways (e.g., Lemon Squeezy, PayHero). Subscriptions automatically renew unless cancelled prior to the billing cycle end date.

5. Limitation of Liability

To the maximum extent permitted by law, WABox shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising out of or related to your use of the platform or reliance on the WhatsApp Business API infrastructure.